Customer service seems to have disappeared. In addition to customer service, people have just become downright rude. Customer service and peoples temperament have been eroding for many years, but it seems COVID has brought out the worst in people.
I recently read an article that talked about how branding is not a logo, product, or promise, but it is a gut feeling a customer has about a service or product. The article went on to say how branding is more the result of a logo, marketing, social media, images, videos, hashtags, speaking events, conferences, and billboards. Further, the article stated that brands do not want you to think about the product, but the emotion and value.
Remember when AOL first came out, back in the mid-1990s. There was probably no voice or phrase more recognizable, more powerful than “You’ve Got Mail.” It even made it into a blockbuster movie. I remember back then email was so new. “They” predicted the end of the US Postal Service, as email caught on. I remember getting so excited to get an email or to be able to send an email. It was so convenient and quicker than writing and sending a letter.
Yet another year is coming to a close. Where does the time go? These last two years have been nothing short of challenging to say the least. Everyone has had to think outside of the box, just to stay in business, others are struggling to find employees just to stay in business. I don’t know about you, but it makes it difficult to stay positive and focused on what needs to be done.
It is officially fall. What does fall generally represent? It represents change. Shedding the old preparing for a time of rest and then the rebirth or new beginning. The same goes for marketing, it’s good to take this time and step back and look at what you have been doing and seeing what you can shed and what new things you can start thinking about doing.
It is Labor Day weekend and that means the unofficial end to summer; however, we all know summer doesn’t officially end until September 23, when autumn begins. The approach of autumn inevitably means change is on its way. The leaves on the trees begin to change, the days and nights get cooler (if you don’t live in the desert) and shorter.
As we are at the height of the spring season and at the beginning the of the downward slide towards summer, I thought spring cleaning would be a good topic to discuss. Here in the Southwestern United States, we love spring. It’s why most of us moved here. We dread the summer because that means […]
As the owner of On The Level Marketing, I don’t necessarily have a difficult time explaining to people what I do, but when you are giving your “elevator” speech or 30-second snippet about what you do, you can’t really get into everything. So I use the word marketing to keep it short. However, that word […]
As we enter 2019 and watch 2018 pass by through our rearview mirror it is a good time to sit back and reflect on the year. With the beginning of each new year, we start off on a new. A reinvigorated spirit. We think about what we need to do better in our business. What we need to do more of, less of, differently, and keep the same. Just like in our personal lives we set new year resolutions to get healthy, exercise, quit a bad habit, etc.
Once again, we are approaching the Holiday Season. I swear, it comes faster with each passing year. It is interesting; when you are young, time seems to stand still. You are always waiting for that next big milestone: starting school, becoming a Teenager, starting high school, summer breaks, getting your drivers license, graduating from high school, starting college and finally graduating from College.