First and foremost, we use this time to get to know our prospective clients and provide them with our background. Then we discuss what service the client is needing, and help them determine what service is best for them. We will also discuss their visions for the project(s). Finally, we determine what their budget is for the work needed.


Once a project has been completed the rights to logos, artwork, and any copy are the rights of the client. It is the client’s responsibility that any artwork, photos, and copy provided to On The Level Marketing & Consulting LLC is not liable for any copyright infringements.


All work orders come with two revisions.


Payment:  50% of the agreed fee will be due at the beginning of the project, along with a signed contract. The remaining 50% will be due after the project has been completed.  


Grammatical Errors: It is the responsibility of the client to ensure any copy given to On The Level Marketing & Consulting LLC has been proofed for errors. That dates are correct and any contact information is correct. If we see glaring errors we will bring it to the attention of the client and make the necessary change. Any mistakes made by On The Level Marketing & Consulting LLC will be made at no charge.


Client Approval: After the project is completed the client will sign off that they have looked at the project and are satisfied.


Rush Orders: Are any orders that need to be completed within a 2-day turnaround and will be charged accordingly.


Canceled Orders: Any orders that are canceled within 24 hours of the initial consultation meeting will not be charged. Any orders that are canceled after 24 hours, of the initial meeting, will be billed at the regular hourly rate for the amount of time that has been put into the project.